Problem |
Result |
Recommendation |
Test strip not fully inserted into meter |
Code error |
Always make sure the test strip is fully inserted |
Patient sample site (e.g. fingertip) contaminated with sugar |
False high reading |
Always clean and dry the sample site before testing |
Insufficient blood applied to strip |
Er4 error code displayed |
Repeat the test with a new sample |
Batteries low on power |
Battery error |
Change batteries and test again with a new sample |
Test strips stored at temperature extremes |
Fales high/low reading |
Store kit and components according to the instructions |
Test strip vial cracked |
False high/low reading |
Always inspect packages for cracks and handle with care. |
Error code troubleshooting
Code Message |
Problem |
Troubleshooting |
Er1 |
The inserted test strip has been used or damaged. |
Use a new test strip. |
Er2 |
The meter has malfunctioned. |
Do a quality control test or replace the batteries and check if the meter works properly. |
Er3 |
Signal transmission is disrupted. |
Repeat the test using a new test strip. |
Er4 |
The blood sample applied is too small. |
Repeat the test using a new test strip. |
Er5 |
An issue has occurred calibrating the meter. |
Follow these steps:
|
Blood glucose level < 10mg/dL (0.6mmol/L) |
Blood glucose level is low. Repeat the test to confirm and ingest some carbohydrates to treat hypoglycemia. |
|
Blood glucose level > 600mg/dL (33.3mmol/L) |
Blood glucose level is high. Repeat the test and contact your healthcare professional./td> |
How to store blood glucose test strips
Pay attention to the following when storing test strips:
- Blood glucose test strips should be stored at room temperature between 4˚C to 30˚C and at normal humidity levels (below 70%).
- Do not place test strips in the refrigerator.
- Do not pack test strips separately into several small bags, as humidity will affect the accuracy of strips.
- Test strips are effective for either 3-4 months after opening or until the expiration date if sealed and unopened.
- After opening a test strip vial, make sure to tightly close the lid again to prevent the ingress of humidity.